How do I cancel an order with Box Office?

Once you are logged in Box Office and you authenticated using your 4-digit passcode, press "Order lookup" from the top menu to open the order search panel.

Enter the order number or buyer's name in the search field and press the search icon to lookup your order.

Select your order from the results shown on screen to open the order information page.

To cancel an order, simply press "Cancel order / refund" at the bottom right corner of your screen. If you are not authorized to cancel orders, you will be required to enter the 4-digit passcode of a manager or user with authorization to cancel orders.